Understanding Our Policy Guidelines
Here you’ll find key information about how to use PinchSafe safely, alongside our refund and return procedures designed to protect and reassure our valued customers.
Trusted Assurance for Your Complete Confidence
Here, we outline our commitment to quick resolutions and straightforward refunds, crafted to provide parents and carers with full confidence and comfort.
What is PinchSafe and how does it protect my child?
Explore our clear, practical answers to your most pressing questions about using PinchSafe with confidence and ease.
Can I return a PinchSafe item if it doesn’t fit?
Yes, returns are accepted within 30 days provided the item is unused and in original packaging.
What should I do if my PinchSafe product arrives damaged?
Please contact our support immediately for a replacement or full refund on faulty items.
How do I cancel my order after purchase?
Orders can be cancelled within 24 hours by contacting customer service directly.
What methods of payment do you accept?
We accept all major credit cards, PayPal, and secure online payment options.
Is there a warranty on PinchSafe products?
Yes, all our products come with a one-year warranty covering manufacturing defects.
Can I exchange a product for a different size?
Exchanges are possible within 30 days; please reach out to customer care for assistance.
Safety You Can Rely On, Confidence You Deserve
Explore our essential certifications, strict safety standards, and trusted endorsements that guarantee PinchSafe’s quality and care.
UK Safety Compliance Certified
This certification confirms that PinchSafe meets rigorous UK child safety regulations, ensuring peace of mind for every parent.
Eco-Friendly Materials Verified
Our product uses sustainably sourced components, demonstrating our commitment to both your child’s safety and the environment.
Awarded Parenting Trust Seal
Recognized by leading parenting organizations, this seal highlights PinchSafe’s dedication to child protection and family wellbeing.
Protect Your Child with PinchSafe Today
Discover how PinchSafe safeguards your little ones and learn about our straightforward policies to ensure your peace of mind.